This may be a bit late, but let's talk about Senor Hastings! Reed Hastings, maker of Netflix and destroyer of Netflix, has made some unpopular decisions as of late. Stocks are down, consumer respect is down, and expectations are WAY down.
Who knew every idea from Hastings little brain wouldn't be an incredible gift to mankind? (http://blog.netflix.com/2011/09/explanation-and-some-reflections.html).
People cite his arrogance, his email, his terrible Qwikster idea (not made by Nestle, though they adopted the rabbit).
However, I believe it goes deeper than arrogance and ignorance.
People were just tired of him pushing Instant Streaming down their throats, when it wasn't that tasty to begin with. The Streaming quality (both selection wise and technologically) just wasn't there. If you're going to split your company and try to push where you SAW a business going, it better be READY to go there.
I guess when you are ignorant to what made your company great, rude to the customers that made you who you are, and release an apology rich with an "I don't care how you feel, I'd do it again" attitude, your business suffers.
Who knew?
Hastings is on the offensive now. He's hoping to drum up business, regain stock, and gain forgiveness from his loyal consumer base.
In the meantime, the old CEO has released this photo.
And he means that from the bottom of his heart.










